ACCESSIBILITY
Care should feel accessible.
Livia Florence wants everyone to feel welcome, informed and able to make decisions about their skin with confidence. We aim to make our website, communication and appointment journey as clear and accessible as reasonably possible. Accessibility needs are individual, so if there is something we can do to make your experience easier, please tell us.
OUR WEBSITE
Designed to be clear and easy to use.
We aim to present information in a clear, readable and straightforward way across different devices and screen sizes. As the Livia Florence website develops, accessibility will remain part of how we review its design, content and functionality.
[FORMAL WEBSITE ACCESSIBILITY REVIEW / WCAG POSITION TO BE CONFIRMED BEFORE LAUNCH]
COMMUNICATION
There is more than one way to have a conversation.
Everyone processes information differently. If you need information explained differently, additional time to discuss something, or another reasonable adjustment to help you understand your consultation or treatment options, please let Livia Florence know. Where reasonably possible, we will work with you to make communication clearer and more comfortable.
APPOINTMENTS & ACCESS
Tell us what would help.
Livia Florence appointments will initially take place on selected clinic dates at suitable professional treatment locations rather than at a permanent Livia Florence premises. Because locations may vary, physical accessibility and facilities may differ between venues. If you have mobility, sensory, communication or other accessibility requirements, please contact Livia Florence before booking or attending so that we can provide the relevant venue information and discuss any reasonable adjustments that may be possible.
[VENUE-SPECIFIC ACCESSIBILITY INFORMATION TO BE CONFIRMED FOR EACH TREATMENT LOCATION BEFORE BOOKINGS OPEN]
YOUR CONSULTATION
Understanding comes before consent.
You should have the opportunity to understand what is being discussed before making a treatment decision. During consultation, you are encouraged to ask questions, take time to consider information and tell us if there is anything that would help make the conversation clearer for you. Any treatment offered will remain subject to an appropriate consultation, suitability assessment, consent and the practitioner’s professional judgement.
DIGITAL ACCESSIBILITY
We want to know when something isn’t working.
If you experience difficulty accessing information or using any part of the Livia Florence website, please let us know. We will aim to understand the problem and, where reasonably possible, provide the information in another suitable way or address accessibility issues with the website.
ACCESSIBILITY STATEMENT
A commitment that develops with us.
This accessibility information will be reviewed as Livia Florence’s website, services, booking systems and treatment locations develop. Last updated: 13 August 2026
[FORMAL ACCESSIBILITY STATEMENT DETAILS TO BE REVIEWED AND CONFIRMED BEFORE PUBLIC LAUNCH]
CARE BEGINS WITH LISTENING
Contact Livia Florence